Submitting a bug report to VMware? VMwhere?
During my setup of VMware server on a clients server I ran across a problem I've never seen before. After successfully installing VMware Server and setting up a quick VM for test purposes, time had come to demo the new setup to the client. I installed the VMware Server Remote Console on his desktop computer, and tried to connect to the server.
I managed to connect, but no matter what I tried I got hit by "There was a problem connecting: Login (username/password) incorrect". I knew that wasn't the case, after all I had just installed the new server using the same administrator username and password VMware server was rejecting. The exact same error was presented if I tried to logon via the web interface too.
After I while I managed to figure out what the problem was. The administrator password contained some characters from The Extended Character Set (namely norwegian characters). For some reason VMware Remote Console refused to accept the password as long as one or more of these characters were present in the password. The same might apply with usernames as well, but I haven't verified or tested that at all. The administrator password was changed, and everything went smoothly from there on.
When I came back home I figured I should have a look at the VMware site and see if someone else had reported similar issues, to verify that VMware was aware of it, and if not submit it as a bug. Amazingly enough I could not manage to figure out how to view submitted bug reports, nor instructions on how to submit one. Even the site search engine (attempt #1, attempt #2) was unable to enlighten me on how I should proceed.
I might very well be a bit pampered with openess regarding outstanding bugs and bug reports from my experience with open source software like Gallery, but there should at least be some way for me as a user to submit a bug to the VMWare team?
I know that people at http://www.vmware.com/vmtn/blog/ reads this site, as they have linked to it a couple of times. Hopefully they'll notice this one too.
So, this is my bug report:
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1. Extended characters in passwords (Windows Server 2003 SP1 Domain) returns a "(username/password) incorrect" error, even if the password is correct. This behaviour has been experienced in VMware Server 1.0, Build 28343, and applies to both VMware Remote Console and the VMware Server Web Interface. It does not apply when using the VMware Console locally when authenticated by Windows locally.
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2.Please make it possible, or if it indeed is possible make it easier, to submit bug reports from the VMware site. I could not find a way for me to submit this bug to you directly.
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Published August 10, 2006 01:05
12 comments
Tagged with bug report, computing, virtualization, VMWare and vmware server
12 Responses to Submitting a bug report to VMware? VMwhere?:
2 Pingbacks to Submitting a bug report to VMware? VMwhere?:
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January 1, 1970 1:00amESX 3. We currently have only upgraded… VMworld thoughts 9 août 2006 It is almost a foregone conclusion that I will not be going to VMworld this year in November. The budget is not there for two conferences for me this… Submitting a bug report to VMware ? VMwhere ? 9 août 2006 During my setup of VMware server on a clients server I ran across a problem I’ve never seen before. After successfully installing VMware Server and… Alternative Technology Taps Into VMware Market
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March 16, 2007 10:32amView this article on its blog
January 1, 1970 1:00am
ESX 3. We currently have only upgraded… VMworld thoughts 9 août 2006 It is almost a foregone conclusion that I will not be going to VMworld this year in November. The budget is not there for two conferences for me this… Submitting a bug report to VMware ? VMwhere ? 9 août 2006 During my setup of VMware server on a clients server I ran across a problem I’ve never seen before. After successfully installing VMware Server and… Alternative Technology Taps Into VMware Market
August 10, 2006 6:28am
Try this link to submit bugreports: http://www.vmware.com/support/policies/defect.html
While you’re at it, you should complain about how you couldn’t find the bug reporting section to their webteam. Contact info on the bottom of:
http://www.vmware.com/company/contact.html
Of course, complaining on the forums may help as well. :)
August 10, 2006 8:16pm
You rang? For bugs, what Chicken-of-the-Sea said. You can get to that page through “Support Request”, which is normally for products you have paid support contracts for, but also has a link to the bug filing URL. You do need to be logged in to the VMware Store.
I agree, though, it’s impossible to find. I will forward your note to the folks responsible.
August 10, 2006 9:00pm
Chicken of the Sea: Thanks!
John Troyer: I tried finding it, but couldn’t. As you can see, I even tried searching for it but no luck. Should I file a bug report on http://www.vmware.com/support/policies/defect.html or have you forwarded that too?
August 14, 2006 3:35pm
support request 275322 has been filed.
August 30, 2006 8:14pm
I am trying to submit a defect as well. When I login, I am presented with a list of products on which to file :
My problem is that nothing shows up in the list.
November 29, 2006 4:08pm
I had the same problem and was not able to resolve it by reinstall. I tried to connect remotely to vmware server on mashine with XP Pro SP2 in the domain. I checked with two valid credentials and recieved above mentioned error. Next I looked at local users list and noticed that both user names I tried exists both on local mashine and in the domain. When I tried with \ instead of only username I was able to login to that remote host.
March 16, 2007 10:32am
View this article on its blog
June 23, 2007 11:14am
While I am also spoiled by open source’s bugzilla programs, don’t expect proprietary software to be so open. They don’t need potential clients going through their bugs and deciding that they don’t trust the product.
June 23, 2007 4:30pm
Of course they don’t have to be as open as some open source projects are, my gripe was that it was very difficult to report a bug. I didn’t expect to fined a public list of bugs, and being able to track it from there.
June 23, 2007 11:06pm
I suppose that’s a good point. Making bug reporting easy doesn’t mean that it needs to be public. Still, a large “Submit Bugs Here” sign could be taken as a sign that the software has, well, bugs.
September 30, 2008 10:56pm
i have problem when using vmware (6.0.5 build-109488) and dont know where to report this issue..
after i run vmware…i cant run firefox because it crashes, my keyboard bloks (not all keys but numpad and capslock), pidgin blocks..it seams that all gtk apps block because of vmware (i use kde)
i use opensuse 11 , with kde, system is up to date
uname -a
Linux djole-suse 2.6.25.16-0.1-pae #1 SMP 2008-08-21 00:34:25 +0200 i686 i686 i386 GNU/Linux
dont know if this happens on other distros, cause suse is my favourite